Terms of Service

 

Welcome to Cloud of Alder ("we," "us," "our"). These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms of Service, our Privacy Policy, and any other policies referenced herein,

 

Eligibility

You must be at least 18 years old to use our website and services. By using our site, you represent and warrant that you are legally capable of entering into binding contracts under Singapore law.

Account Registration and Security

To access certain features or make purchases, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. If you suspect any unauthorized use of your account, please notify us immediately.

Product Information and Availability

We strive to provide accurate product descriptions, images, and pricing. However, errors may occur. In such cases, we reserve the right to correct any inaccuracies, cancel orders, or refuse service. Product availability may change without prior notice, and we are not liable for any loss arising from the unavailability of products.

Orders, Pricing, and Payment

  • Order: Your order constitutes an offer to purchase our products. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including errors in pricing, product availability, or suspected fraud. By placing an order on our site, you agree to provide current, complete, and accurate purchase and account information.
  • Pricing: All prices are listed in Singapore Dollars (SGD) and are subject to change without notice.
  • Payment: Payment must be made in full at the time of order. If payment is not received, we reserve the right to cancel the order.

Shipping and Delivery

  • Shipping: We offer shipping within Singapore and internationally to certain countries. Shipping charges and delivery times vary based on your location and the shipping method selected at checkout.
  • Delivery: While we strive to meet estimated delivery times, we are not responsible for delays caused by factors beyond our control, such as customs clearance, natural disasters, or carrier issues.
  • Customs and Duties: For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country of residence.

 Returns, Refunds, and Exchanges

  • Return Policy: You may return products within 30 days of receipt for a refund in the form of store credits, provided that the items are unused, in their original packaging, and accompanied by the receipt or proof of purchase.
  • Non-Returnable Items: Certain items marked as non-returnable, are not eligible for return.
  • Refunds: Refunds will be processed within 5 business days of receiving the returned item. Refunds will be issued in the form of store credits based on the original amount paid. Shipping costs are non-refundable unless the return is due to our error.
  • Exchange Policy: Exchanges are subject to product availability. If the item you wish to exchange is unavailable, we will issue a refund in the form of store credits.

 

Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Cloud of Alder or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, Cloud of Alder and its affiliates will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website, products, or services, even if advised of the possibility of such damages. Our total liability for any claim arising out of or in connection with these Terms of Service shall not exceed the amount you paid for the product or service in question.

Indemnification

You agree to indemnify and hold harmless Cloud of Alder, its directors, officers, employees, and affiliates from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of our website, breach of these Terms of Service, or violation of any applicable laws.

Amendments to Terms

We reserve the right to amend these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

Termination

We may terminate or suspend your account and access to our website at our sole discretion, without prior notice, if we believe you have violated these Terms of Service or engaged in any unlawful or fraudulent activity.

Severability

If any provision of these Terms of Service is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from these terms, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Service, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Cloud of Alder concerning your use of our website and services.

 

Last Updated: 16/08/2024